Patient Responsibility Coordinator

Hybrid after contract | $58,000 - $65,000 | Full-Time (Contract-to-Hire)

Make an Impact in Healthcare Support & Benefits Navigation

We are seeking a Patient Responsibility Coordinator to join a fast-paced, mission-driven healthcare services team. This role is ideal for professionals who thrive in customer-facing healthcare environments, enjoy educating patients and providers, and have a strong understanding of medical insurance, benefits, and reimbursement processes.

This is not a collections role-you'll serve as a trusted resource, helping patients and providers understand coverage, out-of-pocket costs, and available financial options.

Key Responsibilities

• Serve as a primary contact for patients, caregivers, and healthcare providers
• Explain insurance coverage, patient responsibility, and benefits details clearly and accurately
• Provide financial guidance and support options aligned with company policies
• Manage high-volume communication across phone, email, SMS, and chat channels
• Analyze and interpret insurance data, eligibility, and benefit structures
• Maintain detailed and compliant documentation in CRM systems (Salesforce)
• Track and report on KPIs, performance metrics, and customer experience data
• Ensure compliance with HIPAA, PHI, and healthcare regulatory standards
• Collaborate cross-functionally with revenue cycle, funding, and operations teams
• Identify opportunities for process improvement and workflow optimization

Qualifications

• 2+ years of experience in:
  • Healthcare customer service
  • Patient support / patient access
  • Insurance verification / benefits coordination
• Strong knowledge of:
  • Medical insurance plans (commercial, Medicare, Medicaid)
  • Benefits administration and reimbursement processes
  • Patient responsibility / out-of-pocket calculations
• Experience with Durable Medical Equipment (DME), home health, or medical funding strongly preferred
• Proficiency in CRM systems (Salesforce preferred) and Microsoft Office Suite
• Bilingual Spanish/English highly desired
• Excellent communication, problem-solving, and analytical skills
• Ability to multitask in a high-volume, data-driven environment

Schedule & Work Environment

• Monday - Friday | 8:00 AM - 4:30 PM (CST)
• Onsite during training/contract period
• Transition to hybrid work model after contract:
  • 3 days remote / 2 days onsite

Compensation & Benefits

During Contract Period:

• Medical, dental, vision coverage
• Life insurance & disability options
• Paid sick/safe time
• Supplemental coverage (accident, critical illness)

Upon Conversion:

• Highly competitive healthcare coverage (employer-paid majority of premiums)
• Extensive paid time off package (PTO + holidays + personal days)
• Performance bonuses & profit-sharing opportunities
• Retirement plan with employer contribution + ownership opportunities
• Lifestyle spending account (wellness & personal use)
• Tuition reimbursement & student loan assistance
• Cell phone & internet reimbursement